The 2.4 GHz ISM band is a widely used unlicensed radio frequency band for devices such as wireless routers, as well as wireless PC peripherals such as a mouse or keyboard.Īmong recommendations to mitigate the issue, posted in a Logitech wiki at Potential USB 3.0 interference: The purpose of this document is to create an awareness of radio frequency interference to wireless devices operating in the 2.4 GHz ISM band as a result of certain USB 3.0 devices and cables. Given the new details, this looks to be a case of USB 3 interference in the 2.4 GHz band.įrom Intel's note on USB 3.0 Radio Frequency Interference on 2.4 GHz Devices (page links to the full PDF download): What would be a good first choice for a fix I can try that won't hurt anything (update a driver.where?)? But I have to give it 1-2 days to make sure because the problem is intermittent. This seems to indicate that the docking station is a necessary component to reproduce the problem). So far the wireless keyboard/mouse are not malfunctioning. I rerouted the monitors to plug directly into the laptop (take this docking station out of the equation). When wireless was plugged in, it was in a USB port on the laptop itself, not the docking station Wired keyboard and wired mouse work great.
It has two monitors attached to it, one by DVI and the other by HDMI. "Plugable USB 3.0" docking station that runs the DisplayLink software.They came in the same box / use the same dongle. Windows 10 Professional operating system.The mouse seems to have difficulty traveling to the top left of the screen.Sometimes, the keys get saved up and come out later all at once, and sometimes they never come out.